Frequently Asked Questions

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What should I do after an accident?

The simple answer, be safe and gather information. Collect the name of the other drivers along with their contact information, driver’s license number, vehicle tag and insurance information. If there are any witnesses, be sure to ask for their name and contact information as well. Make notes of the location, date and time and take pictures if possible. Note: If the other drivers are not cooperating or refusing to share their information, then you have a problem. You should notify the police and your insurance immediately.

Contact the Insurance Company responsible and request a claim number. You will need this number when contacting the repair facility and to begin your repair process.

Do I need more than one estimate?

No. The days of gathering three to four estimates is no longer necessary. Repair estimates have become very standardized thanks to computerized databases. If there is a large difference in pricing, chances are the lower estimate has missed damage that will need to be addressed later in the repair process or they have selected non-factory parts.

If you have an Insurance Company approved estimate, we can work with that estimate. If we find extra damage or parts that need to be added, we will work directly with your Insurance Company to make sure that your vehicle is repaired correctly.

Where do I get my claim number?

Your insurance company will assign a claim number when you report your accident. Simply write it down and bring it with you on your first visit to the shop.

If my vehicle's frame is damaged, is my vehicle a total loss?

No. If a section of the frame is bent beyond repair, usually that section can be replaced. Using our state-of the-art equipment, our highly trained technicians can return your vehicle back to its pre-accident state.

Can you match my vehicles paint color?

Yes, we work directly with industry leading paint specialists to ensure that our computerized paint mixing system and database can match your original factory color.

How long will the repairs to my vehicle take?

Once an estimate on your vehicle has been written, we can give you a time frame to complete the repairs.

Specifics that can delay the repair process are parts going on backorder or damage not found on the original estimate. As your repair facility, we will work with the Insurance Company to make sure that these issues are taken care of in a timely manner.

Can I get a ride home when I drop off my car?

Yes, we’d be happy to help. We want to make your repair process as stress-free as possible.

Do I have to pay a deductible?

Your deductible is established by your insurance policy. The deductible can be waived for various reasons by your Insurance Company. Your insurance agent should be able to explain if your deductible is waived or the amount you will be expected to pay.

What forms of payment do you accept?

We accept cash, check and all major credit cards, Visa, MasterCard and Discover.

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Customer Reviews

      EXCELLENT  
   Based on 81 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Cheri Tenis-Chandler 
 
 
 
 Trustindex verifies that the original source of the review is Google. Best body shop around. The employees are very knowledgeable and courteous
  
 
      Posted on Google  
   
   Michael Gaines 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just recently got my 2021 Dodge Charger back. Not only did my car get repaired but they went a bit above and beyond to make sure I was happy. From the communication to the work itself, I would highly recommend Lawton Collision to anyone in the area. Thanks yall..
  
 
      Posted on Google  
   
   J. Kent 
 
 
 
 Trustindex verifies that the original source of the review is Google. All the USAA "backed" body shops were too full to take my vehicle. I spent hours trying to find a place to have my vehicle towed to. They were willing to take my vehicle, and it was fixed as faster than any other place around here (February was the earliest). The vehicle looks as if it did before.
  
 
      Posted on Google  
   
   Elizabeth Atoyebi 
 
 
 
 Trustindex verifies that the original source of the review is Google. They combined integrity with kindness to their services
  
 
      Posted on Google  
   
   Jessica Brautigan 
 
 
 
 Trustindex verifies that the original source of the review is Google. My 2022 Kia was severely body damaged by the hail storm this past June. It took a while to get my car in the shop and once they had it, it took a while for all the repairs. The heat this summer/early fall has been too hot to paint during the day. Once my car was finally finished I wasn’t unable to pick it up because I had just had surgery. They put a little gas in it and drove it to my house 😍. I am so happy to have my car back. Not that I can drive anywhere but my car has been well missed. Every time I called to check on the progress, Lisa was very understanding and prompt in finding out its status. Gary called me with any updates to my insurance paperwork. I was pleased with their staff. I think many people would be upset in the time frame to repair but there were a lot of cars damaged and I believe they were doing the best they could with the given situation. If I had to have my car repaired in the future, Lawton Collision is where I would take her.
  
 
      Posted on Google  
   
   Carol Cole 
 
 
 
 Trustindex verifies that the original source of the review is Google. Everyone was very polite and helpful
  
 
      Posted on Google  
   
   Shaje Moore 
 
 
 
 Trustindex verifies that the original source of the review is Google. Everyone did a wonderful job and super nice! Thank you so much for all of your help!!!! Job got done fast and I’m completely satisfied. Highly recommend!

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